Jay brings 26 years of marketing and customer experience expertise, and has worked with more than 700 companies, including 36 of the fortune 500. As a customer service and experience expert and keynote speaker, shep works with. Learn more about working with blake or having her keynote your event. Simon mainwaring ill start my list with a little bit of an outlier, who is not a pure customer experience speaker, but thats also exactly the. Customer experience keynote speaker customer service. Matt watkinson customer experience author and keynote speaker. Michel falcons peoplefirst culture shows retailers how they can create a sustainable model that delivers on this need. Customer experience management event cxm event is the knowledge hub to gain indepth and interactive knowledge about customers. Considered to be the customer service turnaround expert, hes been named by the financial post as the new guru of customer service excellence. Excellent keynotes by mark hurd, oracle ceo, and daniel pink, bestselling author, host, and coexecutive producer of crowd control on the national geographic channel, framed the challenges and opportunities around customer experience, launching two days of. Journey maps are the clearest way to visualize your customer experience. Customer service keynote programs keynote speaker brian. Dans 20year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service.
The modern customer experience conference keynotes. Customer experience presentations by lynn baker customer experience specialist for conferences. Customer journey powerpoint template is an incredible diagram for organizations to comprehend and improve overall customer experience. As the principal of del mar research he guides companies in making successful customer experience decisions as consultant, keynote speaker and educator, developing and leading courses, training seminars and workshops. A customer wants your promises to be matched so if you want to stand out from the crowd, excellent customer service is essential and an expert customer service speaker is a nice place to start. Customer journey map powerpoint template and keynote. Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a.
He is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Akosha onedirect is a social crm suite that helps brands in managing their customer experience across the web like facebook, twitter. Consumers interact with brands with far more channels than ever before meaning a unique and consistent customer experience is crucial to success. Customer journey map powerpoint template and keynote is shows the journey of a customer towards the end product or service. Bell is a customer service keynote speaker and worldrenowned authority on customer loyalty and service innovation. At the same time, customer expectations, shaped by new market entrants, are soaring more than ever. Micah solomon is a handson customer service consultant, keynote speaker, and trainer, and one of the worlds leading experts on customer service, company culture, and the customer experience. The marketer of today must be educated in customer experience in order to attract.
Shep has a number of professional trainers and facilitators that are approved to deliver the program. Uplifting service keynote speakers are some of the most enthusiastic presenters and workshop leaders in the world. David clarke, global cxo and experience consulting leader, digital principal at. Motivational customer service keynote speaker, expert and author shep hyken. It aids know involvement in the process from customer s point of view to identify how they react. In his keynotes, jay teaches how to build businesses by giving customers a differentiated experience they notice and talk about. Connected customer summit is the event designed for the changemakres whove disrupted their industries. Thus, those users, who take advantages of free keynote templates download, get perfect professional tools for new stylish presentations creation. Digital is demanding an increasing share of the earths energy and resources and is a major contributor to the generation of toxic trash, to a culture of read more. Your neighbour, john, is nice but boy does he love to talk.
Customer experience presentation template for powerpoint. Jeremy gutsche delivered the customer experience keynote at cxfusion 2017 in las vegas on april 11, 2017. He is highly respected, seen as a leader in advanced customer experience thinking and is a regular speaker on customer experience at. Customer experience and customer service keynote speaker and entrepreneur. The powerpoint slide is a unique design of four phase clipart illustrations. Optimize digital experience with customer experience analytics from dynatrace.
The night before my breakfast presentation, i dined in one of the resorts fine restaurants, the tuscany. It will enable you to design and deliver bespoke experiences that will attract customers to remain loyal and spread the word of their experience had with you. Customer experience speaker michel falcon people first. Matt watkinson customer experience author and keynote. As thought leaders and professional speakers, these presenters know how to engage an audience and leave a lasting impression. Manage the customers experience the palm desert marriott is a beautiful resort near palm springs, california. Although these are free elements, they do not have any defects and are fully equipped with all the necessary tools. His highly popular keynotes reveal the best practices from the successful organizations leading the customer loyalty charge, giving audiences powerful cuttingedge ideas and unique strategies they can put into practice the minute they leave. Shep hyken has created the customer focus, a customer service training workshop that is dedicated to delivering outstanding customer service to both external and internal customers. Michel falcon uses customer experience, employee engagement. Ron kaufman is the worlds leading educator and motivational customer service keynote speaker for uplifting customer service and uplifting service cultures. Customer experience consultant and entrepreneur transforming organisations by focusing on costumer experience. Much of his realworld approach to customer experience comes from his entrepreneurial background. Ask your neighbour or drive to the local convenience store.
Michel falcon uses customer experience, employee engagement and company culture strategies to grow his businesses. Customer service speaker and expert shep hyken, keynote speaker. We offer training, workshops, and consulting at the location of your choice, providing the learning you need, at the time you want, to educate and energize your employees. Customer experience ppt cover slide customer experience ppt slide 1 customer. Keynote speakers often give presentations at companywide events, conferences, trainings and retreats. Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a conference or event. Intuitive and easy to use making presentations just got a whole lot easier.
Customer experience mark sanborn keynote leadership speaker. Customer experience template for presentation is laid out in a way that simplifies the complexities you may have previously encountered with keynote or powerpoint. Global keynote speaker antoni lacinai employee engagement leadership communication customer experience watch showreel showreel keynote topics employee engagement read more download pdf leadership communication read more download pdf customer experience read more download pdf testimonials thank you so much for your online keynote. Customer relationship speakers keynotes on customer care. In this fastpaced keynote presentation, nick will show you how journey mapping and journey design will take your organization on a fast track to superstardom. Customer experience keynote speaker and customer service. Jeff tobes workshops and keynotes challenge teams to think outside their comfort zones to find answers already hidden within their organization. Other pros of our products are lovely modern design, high quality, vector elements. Awardwinning customer experience keynote speakers and service excellence workshop presenters meet the uplifting service speakers team. Jeffs mastery of customer experience strategies extend from creating an engaged work force to following and planning customer touch points throughout the entire customer engagement process. He is an engaging speaker who is sure to make a lasting impression on your audience.
Keynote speaker graham webster is a customer experience expert consultant and keynote speaker. See why ron is rated one of the worlds top 25 whos hot professional business speakers by speaker magazine. The way any organization interacts with its customers is of utmost importance. Every keynoteworkshop is refreshed with latest research and use cases. Download the free shep hyken apps and get sheps latest articles. Companies are pouring more resources than ever before into building a strong customer experience, and many expect to. The top 10 customer experience keynote speakers blake. Customer experience is one of the hottest buzzwords in business these days.
Customer service, customer experience, company culture, innovation micah solomon is a keynote speaker, consultant, thought leader, and bestselling author in the fields of customer service, customer experience, company culture, hospitality, innovation, entrepreneurship, and. This past march, i was at the resort to speak to the american hardware manufacturing association. Keynotes delivering key insights on customer experience. Blake morgan is a keynote speaker and customer experience futurist and author of two books including the new bestselling the customer of the future. Every organization depends on its customers for its growth and with the help of our customer experience management powerpoint template you can certainly explain the concept to your audience in an efficient manner. From user experience to earth experience gerry mcgovern. Every single action in digital costs the earth energy. Customer experience keynote speaker keynote speaker and. His innovative keynotes apply whether your customer is a retail consumer or an internal department within your organization.
Operating as a retailer in the marketplace of today is challenging. Proactively resolve issues to improve performance and availabilty. This week i gave a keynote at the customer experience professional association cxpa insight exchange in new orleans. It aids know involvement in the process from customers point of view to identify how they react. These days, every brand would like to walk an extra mile in order to provide their customers an unforgettable experience. Customer service expert and speaker adam toporek, keynote.
Im the author of the grid and the ten principles behind great customer experiences, the ceo of methodical, and a popular keynote speaker. Ceo of and trends expert jeremy gutsche delivers his 2017 customer experience innovation keynote to his audience in order to inspire and empower each individual with the toolkit necessary for disruptive innovation. In customer experience many think automation and technology is the future or humans will still perform every task. Cxm event customer experience management india 2020.
Antoni lacinai international keynote speaker antoni. Download customer experience powerpoint templates and keynote diagrams that are perfect for preparing presentations related to customers. Customer experience management cxm or cem powerpoint. After my keynote, the ladies blessed me with hugs, invitations to be in selfies, conversations, smiles and promises to stay in touch.
Customer experience keynotes cxfusion 2017 keynote speech. The modern customer experience conferences kicked off tuesday evening, march 31st, at the venetian las vegas. Here are 10 of the top customer experience keynote speakers listed in no particular order. This keynote can be tailored towards different audiences from tactical teams e.
Customer experience, patient experience keynote and virtual speaker, trainer, workshop leader. The website of matt watkinson, customer experience thought leader and keynote speaker, and the author of the ten principles behind great customer experiences and the grid. Focus on customer convenience and effort, not experience or satisfaction youre out of coffee. However, customer service is only one part of providing a. Download courses using your ios or android linkedin. No matter where you are in your customer experience efforts, heart of the customer can help. Customer journey powerpoint template and keynote slide.